Privacy Policy
Last Updated: November 19, 2025
Our Commitment to Your Privacy
At CityCrew Haverhill Towing, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We only collect information that helps us provide better service to you.
Information We Collect
When you contact us for towing services, we collect information necessary to help you. This includes your name, phone number, location, and vehicle information. If you use our website contact form, we collect the information you provide. We may also collect payment information when you pay for services.
How We Use Your Information
We use your information to provide towing and roadside assistance services. This means dispatching our team to your location, communicating with you about service status, and processing payments. We may also use your contact information to follow up about your service or to notify you about important updates. We do not sell your personal information to third parties.
Information Sharing
We only share your information when necessary to provide our services. This might include sharing details with insurance companies if you file a claim, or with payment processors to handle transactions. We may also share information if required by law or to protect our rights and safety.
Data Security
We use reasonable security measures to protect your personal information from unauthorized access or disclosure. However, no internet transmission is completely secure, so we cannot guarantee absolute security. We retain your information only as long as necessary to provide services and meet legal requirements.
Cookies and Website Analytics
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some website functionality.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
Your Rights
You have the right to access, correct, or delete your personal information. If you want to review what information we have about you or request changes, please contact us. You can also opt out of marketing communications at any time.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with a new "Last Updated" date. Your continued use of our services after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to us at hello@haverhilltow.com or call (351) 200-2721. We are here to help address your privacy concerns.